Xperigo News

Press and Media

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Xperigo Receives Shell “Culture: One Team” Award for Best-in-Class Service


MARKHAM, August, 2023 - Xperigo, the automotive industry’s leading provider of end-to-end customer experience management services, proudly announced that it was named the recipient of Shell Mobility’s Supplier Award for exceptional achievement in the delivery of Shell Mobility priorities.


“We are honored to have been recognized for the excellent work completed by our team. Shell is an important client and the Xperigo team has demonstrated our commitment to providing best-in-class support.” says Dan Turner, President and CEO at Xperigo. ”Our team is very proud of the work we do for our clients, always striving to provide the best experience possible, now and in the future.”


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Why You Want to Conduct Stay Interviews: Insights from an Award-Winning CEO.


TORONTO, ONTARIO, January 27th, 2022 (Craig Dowden - CEOWorld) - We are in the midst of what many experts are calling the Great Resignation. Not surprisingly, employee retention is a top priority. Traditionally, organizations would use ‘exit interviews to gather information as to what went wrong.


Dan Turner, President and CEO of Xperigo speaks with Craig Dowden on the importance of conducting "Stay Interviews". 


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Xperigo honoured as a 2021 Best Workplaces™ for Women!


MARKHAM, April 26, 2021 - Xperigo, the Automotive industry’s leading provider of Emergency Roadside Assistance and Call Centre services proudly announced today that it was named on the 2021 list of Best Workplaces™ for Women.


Based on survey results provided by Xperigo Team Members and independent analysis conducted by Great Place to Work® at least 90% of employees must agree that people are treated fairly, regardless of their gender.


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Dan Turner Podcast

Building High-Performance Cultures - Sustaining Culture Through Times of Change


MARKHAM, April 21, 2021 - Dan Turner, President, and CEO of Xperigo is featured on this episode of Building High-Performance Cultures.  Dan talks about some of the ways that Xperigo has managed to sustain culture during times of significant change. Visit the Waterstone page and listen to the podcast.


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Xperigo named one of Canada’s Most Admired Corporate Cultures for a second time!


MARKHAM, ONTARIO December 17, 2020 (GLOBE NEWSWIRE) - Xperigo, the Automotive industry’s leading provider of Emergency Roadside Assistance and Call Centre services proudly announced today that it was named one of Canada’s Most Admired Corporate Cultures for 2020 by Waterstone Human Capital, a human capital management consulting firm specializing in retained executive search, cultural measurement and assessment, and leadership training and development.


Now in its 17th year, this annual program recognizes best-in-class Canadian organizations for building cultures that have allowed them to enhance performance and sustain their competitive advantage.


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Xperigo is officially a Great Place to Work


MARKHAM, ONTARIO, December 01, 2020 -

(GLOBE NEWSWIRE) -- Xperigo, the Automotive industry’s leading provider of Emergency Roadside Assistance and Call Centre services proudly announced today that it is Great Place to Work-Certified™.  Conducted by Great Place to Work Institute® Canada, this certification is based on extensive direct feedback from employees about their workplace experience.

This anonymous and rigorous data driven survey focused on areas including Trust, Respect, Fairness, and Pride. Important highlights for Xperigo included:

97% of Team Members felt they are well treated regardless of gender or orientation.
97% of new Team Members felt welcomed.
93% felt Xperigo was a friendly place to work


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Xperigo announces appointment of Dan Turner as President & CEO


MARKHAM, December 4, 2019 /CNW/ - The Xperigo Board of Directors is pleased to announce the appointment of Dan Turner to President and CEO of Xperigo, effective December 9, 2019. As an executive of the company for the past 6 years, Dan has been instrumental in developing the company's corporate strategy, as well as leading critical initiatives that contributed significantly to the company's current growth trajectory.


Dan has over 30 years of industry experience delivering customer experience management solutions to some of the world's most prestigious brands. He joined Xperigo as the Vice President of Business Development in February 2014 and was promoted to Chief Operating Officer (COO) in October 2017. During his tenure at Xperigo, Dan has taken the lead in executing key initiatives to grow the business, enhance client relationships, improve operational performance and rebrand the company. 


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New Xperigo brand launched



MARKHAM, February 4, 2019 - Club Auto Roadside Services Ltd., a leading provider of automotive services in North America, today announced the company’s rebrand to Xperigo. The name change is the result of an extensive rebranding effort designed to reflect the evolution of the organization and reinforces the company’s comittment to managing the customer experience in the evolving world of automotive mobility.


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Xperigo partners with Hyundai Canada



MARKHAM, October 12, 2018 – Xperigo is excited to announce the launch of the Hyundai “Charge Here” program, a mobile recharging service for electric vehicles. Through a partnership with Hyundai Auto Canada Corp. and CAA Quebec, the Charge Here service will be an extension of Hyundai’s roadside assistance program administered by Xperigo across Canada.


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Most Admired Corporate Culture



THORNHILL, Nov. 24, 2017 – Xperigo has been named as one of the 2017 Most Admired Corporate Cultures in Canada by Waterstone Human Capital, a leading executive search firm specializing in recruiting for fit and cultural talent management.


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Moncton Solutions Centre Launch



November 14, 2017, MONCTON (GNB) – Xperigo, a customer experience management company within the automotive sector, has opened a business services centre in Moncton and will create up to 150 jobs over the next five years with support from the provincial government.


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Contact Centre World Awards



November, 2017, LONDON (UK) – In June 2017, Xperigo was honoured to be invited to the regional Best Practice Awards for North and South America by Contact Centre World, the world’s largest global association for Contact Center & Customer Engagement. With the goal of learning from the experience, the Xperigo Solutions Centre team travelled to Orlando, Florida to compete against other contact centre companies in 4 separate categories:


  • Best Help Desk
  • Best Customer Service
  • Best Contact Centre
  • Best Technology Solution


After presenting a strategic overview and performance results for each category, the Xperigo Solutions Centre team was thrilled to win 4 Gold Medals at the awards ceremony on the final day of the event. In addition to being recognized as the leader for the Americas region in each category, Xperigo had now qualified for the global competition. Last week, the Xperigo Solutions Centre team competed in the Global Contact Centre Masterclass Best Practice Conference in London, England. Up against finalists from all over the world, Xperigo once again took home Gold Medals in all 4 categories.


These contact centre awards are a testament to the hard work and dedication of the entire Xperigo team over the last 3 years. Our strategy for becoming the market leader has proven to be effective in the OEM sector, while also contributing to being recognized as an industry leader on a global scale. Xperigo’s client-centric, performance-based culture continues to propel the company to new heights, while creating great value for our employees, clients and shareholders.

“Subaru Canada has come to count on Xperigo’s ability to provide a

better experience for our customers.”