Building High-Performance Cultures - Sustaining Culture Through Times of Change

Explore how bilingual customer support & call center outsourcing help businesses deliver better service across diverse customer communities.

Explore why first contact resolution matters more than average handle time and how call center outsourcing improves customer outcomes.

Discover when to outsource customer support and how customer service outsourcing supports business growth, better service, and lower costs.

Roadside assistance for commercial vehicles should fit growing fleets. See how simpler programs reduce the complexity of fleet management.

Call center outsourcing provides the flexibility to scale customer support, maintain service quality, and deliver consistent customer experiences with confidence.

The right customer service outsourcing company becomes an extension of your brand. Explore the qualities that support better customer experiences & growth.

Customer loyalty is earned through every interaction. Customer service outsourcing helps businesses deliver reliable, consistent customer experiences at scale.

Markham, Nov. 24, 2017 – Xperigo has been named as one of the 2017 Most Admired Corporate Cultures in Canada by Waterstone Human Capital, a leading executive search firm specializing in recruiting for fit and cultural talent management.

November, 2017, LONDON (UK) – In June 2017, Xperigo was honoured to be invited to the regional Best Practice Awards for North and South America by Contact Centre World, the world’s largest global association for Contact Center & Customer Engagement.

MARKHAM, October 12, 2018 – Xperigo is excited to announce the launch of the Hyundai “Charge Here” program, a mobile recharging service for electric vehicles.

MARKHAM, December 4, 2019 /CNW/ - The Xperigo Board of Directors is pleased to announce the appointment of Dan Turner to President and CEO of Xperigo, effective December 9, 2019.

MARKHAM, December 4, 2019 /CNW/ - The Xperigo Board of Directors is pleased to announce the appointment of Dan Turner to President and CEO of Xperigo, effective December 9, 2019.

MARKHAM, ONTARIO December 17, 2020 (GLOBE NEWSWIRE) - Xperigo, the Automotive industry’s leading provider of Emergency Roadside Assistance and Call Centre services proudly announced today that it was named one of Canada’s Most Admired Corporate Cultures for 2020 by Waterstone Human Capital.

TORONTO, ONTARIO, January 27th, 2022 (Craig Dowden - CEOWorld) - We are in the midst of what many experts are calling the Great Resignation. Not surprisingly, employee retention is a top priority. Traditionally, organizations would use ‘exit interviews to gather information as to what went wrong.

MARKHAM, ONTARIO, December 01, 2020 - (GLOBE NEWSWIRE) -- Xperigo, the Automotive industry’s leading provider of Emergency Roadside Assistance and Call Centre services proudly announced today that it is Great Place to Work-Certified™.

MARKHAM, August, 2023 - Xperigo, the automotive industry’s leading provider of end-to-end customer experience management services, proudly announced that it was named the recipient of Shell Mobility’s Supplier Award for exceptional achievement in the delivery of Shell Mobility priorities.

MARKHAM, April 21, 2021 - Dan Turner, President, and CEO of Xperigo is featured on this episode of Building High-Performance Cultures. Dan talks about some of the ways that Xperigo has managed to sustain culture during times of significant change. Visit the Waterstone page and listen to the podcast.

MARKHAM, Ontario, Dec. 12, 2023 (GLOBE NEWSWIRE) -- Xperigo, the automotive industry’s leading Contact Centre provider of customer experience management services, including Roadside Assistance, was awarded Canada’s Most Admired Corporate Cultures award for a 3rd consecutive time.

MARKHAM, April 26, 2021 - Xperigo, the Automotive industry’s leading provider of Emergency Roadside Assistance and Call Centre services proudly announced today that it was named on the 2021 list of Best Workplaces™ for Women.

MARKHAM, ONTARIO, Sept. 26, 2023 (GLOBE NEWSWIRE) -- Xperigo, the automotive industry’s leading Contact Centre provider of end-to-end customer experience management services including Roadside Assistance, is proud to announce being named on the 2023 Best Workplaces in Professional Services list.